Salisbury Storage 01722 698 000
TERMS AND CONDITIONS
Container Storage Terms and Conditions
Caravan and vehicle Storage Terms and Conditions
Caravan and vehicle Storage Terms and Conditions
Please see our terms and conditions for Container Storage.
Caravan and vehicle Storage Terms and Conditions
Caravan and vehicle Storage Terms and Conditions
Caravan and vehicle Storage Terms and Conditions
Please see our terms and conditions for Caravan and Vehicle Storage.
Workshop Unit Terms and Conditions
Removals and Transport Terms and Conditions
Removals and Transport Terms and Conditions
Please see our Terms and conditions for Workshops, Units and Services
Removals and Transport Terms and Conditions
Removals and Transport Terms and Conditions
Removals and Transport Terms and Conditions
Please see our Terms and conditions for Removals and Transport
Terms and conditions - Container Storage
Container Storage Contract
CONTAINER STORAGE AND SERVICES
Self Storage General Terms & Conditions
This document constitutes an Agreement between the hirer and Salisbury Storage, a trading name of Giant Storage Ltd.
1. Access hours, these hours and access will be determined at the time of hire of the container(s).
2. Any occupier and hirer of any container(s) shall be deemed to have accepted these terms and conditions with any reservation or amendment.
3. Payment, all payments for the minimum agreed period of one month, shall be payable in advance in full. The minimum agreed period is one month unless otherwise determined in writing prior to occupation. In the event that the hire is ongoing after the minimum hire period the hirer shall pay monthly (or to the end of the required period if less than a month) in advance, in full. Should there be any late payments an admin fee of up to £40 per invoice will apply.
4. Hire shall begin on the day it is agreed that the container is available for occupation by the hirer, if for any reason the hirer fails to occupy the equipment the hire fee shall be due from the agreed date.
5. The hirer whether an individual, couple, partnership, sole trader, limited company, public limited company, government body, society, registered charity, religious sect or any other type of organisation, business or private shall take sole responsibility for insurance. They shall be responsible for insuring with first class insurers, the value of the contents, which they shall be solely responsible to determine.
PLEASE NOTE SALISBURY STORAGE DO NOT INSURE YOUR GOODS WHILST ON SITE UNLESS OPTED IN.
6. Occupation, only you and the persons you have authorised in writing to us or accompanied by you shall be allowed access to the container(s). The hirer is solely responsible for the actions of anyone who is brought with them to the site.
7. Lock, Security of Container and Contents. The hirer shall be solely responsible for the security of the container and its contents whilst occupied. Salisbury Storage shall not check if the container is locked whilst occupied, nor shall it have any liability to do so, nor shall it be responsible for any loss actual or subsequent, whether arising directly or indirectly from any such loss. Failure to secure the container(s) will put your goods at risk.
8. Fire & First Aid. The Hirer shall be solely responsible for having an appropriate fire extinguisher and first aid kit within their container.
9. This agreement is between the Hirer and Salisbury Storage, a trading name of Giant Storage Ltd, you may not transfer this agreement to any other persons or organisations, including any, but not limited to those described in Para 5.
10. If you are using the containers for commercial purposes Salisbury Storage shall not under any circumstances, voluntary or involuntary, be responsible for loss of profits (whether direct or indirect), loss of business opportunity, loss of goodwill, loss of contract, nor for other economic loss (direct or indirect) arising from the use or occupation of the container(s).This shall include any such breach of this agreement.
11. In some cases we may not be allowed to give you access to the site or the container(s), or carry out our obligations due to something which is out of our reasonable control. This may include, but not be limited to, natural disaster, strike, lock outs, trade disputes, accidents, fire, electrical failure, subsidence, environmental health issues, acts of God, acts of terrorism, emergency situations or hazards, or entry to container(s) or the site by authorised government official agencies or HM Customs or Inland Revenue or any other competent authorities. In the event this happens Salisbury Storage shall not be responsible for a period up to and including 21 days, if no resolution is found by 21 days you will be able to terminate any agreement and remove the goods. Any hire fee due shall cease after those 21 days under these exceptional circumstances. Please be assured that Salisbury Storage shall make every effort to minimise any effects arising from exceptional circumstances and that no exceptional circumstance are anticipated upon your occupation, unless Salisbury Storage has notified you in advance.
12. Notice to terminate and empty Container(s). Notice of not less than 7 days in writing is required, in the event that the minimum agreed hire period has not been reached, it shall not be possible to give notice.
13. You will permit us and our agents and contractors to enter the container(s) under the following circumstances, but not limited to them, however in most circumstances we will not need access to your container(s) whilst you are the hirer. We may have access if we are required to do so by the Police, Fire service, Local Authority, Court order, HMCIR or in an emergency or to prevent injury to persons or property.
14. Prohibited items - you shall not store nor shall you allow any others to store any of the following inside any container(s):- food or perishable goods unless securely packed so that they are protected from and do not attract vermin including chilled and frozen goods at time of occupation; birds, fish, animals or any other living or deceased creatures including human beings; firearms, explosives, weapons or ammunition; chemicals, radioactive materials, biological agents, toxic waste, asbestos or any materials which may have a potentially hazardous nature; items which emit smells, odours, fumes; illegal or banned substances, illegally obtained, stolen or imported goods (for example but not limited to illicit alcohol/tobacco and counterfeits items).
15. You may not whilst on the site do anything which inhibits or causes nuisance to Salisbury Storage and all those authorized by them including but not limited to the site owners, others working at the site whether directly or indirectly involved with container storage or any other person on site for any reason. You may not use the site or container(s) as a living address or postal address, nor may you use any offices or other site facilities. You may not alter or attach or deface any surface interior or exterior of any container(s) including drilling, screwing, pasting, plastering, gluing, duck taping including all adhesive tape, painting, drawing, colouring or fixing. You may not cause any damage to any items of property on the site and you shall be liable and must at our option make reasonable repair to any damaged items or reimburse or make suitable compensation to repair such items to their original condition and replacement value. You shall not obstruct any emergency exit, stairwell, door, container access, service area, car parking space or any part of the site which is in use for others, you will at all times exercise courtesy to others.
16. You must pay us upon commencement of this signed agreement any deposit due which will be returned to you without interest no more than 28 days after the agreement is terminated less any reasonable amount we may in our sole judgement deduct to cover: Any unpaid fees, any obligation you may have to us which has not been satisfied, if any sum payable under the agreement has not been paid when due, then in addition to any other rights we may have, we will be entitled to suspend your access rights to the container(s) until any such outstanding amount has been satisfied. We may also exercise our right to remove your lock and install a new one which will be chargeable until such outstanding charges have been paid in full. We may also if any outstanding sum is payable after 42 days sell some or all of your goods for the best price reasonably available (and pass goods title to them) to discharge any outstanding sums due to us and cover the costs of sale. If the proceeds of sale are insufficient to discharge your outstanding sums due to us then you remain responsible for the balance and we may take legal action to recover any outstanding amounts. We will pay to you the balance, if any, still remaining; and treat goods not sold as abandoned and destroy or otherwise dispose of them.
17. Please also note any rubbish, debris, materials, packaging, discarded items left in any container(s) after occupation may incur a charge for disposal in an environmental manner including the provision of labour and or use of or provision of a skip. These costs may be chargeable and will be deducted from any deposit due or in the event that the deposit does not cover the amount the balance shall be due. To avoid these charges please clear the container(s) completely when vacating including all unwanted items or waste as described above.
If you agree to the terms as shown above, please confirm and complete the following:-
o The Storer owner is authorised to store the Goods.
o Storage fees must be paid in advance and on time.
o If you fail to comply with the conditions of this agreement the business will have certain
rights which include the right to seize and sell and/or dispose of your goods.
o The Storer must secure the Unit.
o The Storer must not store hazardous, dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods
o The Storer must check the Unit is suitable for storing the Goods.
o The limitation of liability for loss of and damage to Goods.
o Goods are stored at your sole risk. You must take out insurance cover.
o How the business may use and share your personal and other data.
o The period of notice for terminating the agreement
Terms and conditions - Caravan Storage
Caravan and Vehicle Storage
CONDITIONS OF AGREEMENT
1. Subject to payment of the Monthly Rental, the Bailee accepts temporary custody of the Vehicle for the Storage Period.
2. The Bailor of the Vehicle parts temporarily with the Vehicle for the Storage Period and agrees to pay the Monthly Rental.
3. Payment, all payments for the minimum agreed period of one month, shall be payable in advance in full. The minimum agreed period is one month unless stated otherwise determined in writing prior to occupation. Should there be any late payments an admin fee of up to £40 per invoice will apply.
4. The Vehicle must be insured and kept insured during the Storage Period. Current insurance cover to be verified at inception and each subsequent renewal of storage.
5. The Caravan must be secured as per the conditions of the insurance policy in respect of the stored
6. All personal effects and valuables must be removed from the Vehicle, and the windows and door to remain locked during the period on site. Any items left in the Vehicle are left at the Bailor’s risk. The Bailor is reminded that many insurance policies may not cover possessions in the vehicle.
7. By entering into this agreement, the Bailor warrants that he/she has both ownership and legal title in the Vehicle.
8. In order to comply with The Regulatory Reform (Fire . Safety) Order 2005 all gas bottles to be switched off I removed when the Vehicle is on site. No other noxious, hazardous or explosive substances or preparations are allowed on site.
9. Access to the site is per the Access Hours, access at any other time by prior arrangement with the Prior notice must be given prior to collection of the Vehicle.
10. Please be aware that all entry and exit movements may be logged and that the storage facility may be covered by CCTV, some of which is recorded and stored.
11. The Vehicle is to be parked correctly within the allocated plot, or left secure in the collection/delivery area.
12. The Vehicle and the allocated plot area must be kept tidy and no litter left behind.
13. Storage spaces are not transferrable to third parties.
14. The agreement does not permit the stationing of an alternative or replacement vehicle.
15. Vehicles should be kept clean, mechanically sound, and in good condition.
16. No trading is permitted from the site, and the Vehicle must not be offered or advertised for sale while on site.
17. The Vehicle must not be inhabited during the Storage Period.
18. No major repairs to the Vehicle to be carried out on site (minor repairs may be carried out with the permission of the Bailee).
19. The Bailee reserves the right to increase the Monthly Rental and shall give the Bailor not less than one month notice of an increase following which the new value shall be the Monthly Rental.
20. Where the Bailor terminates the contract prior to the end of the agreed Storage Period, the Bailee will be entitled to charge for reasonable administration costs resulting from the termination, and for the loss of Monthly Rental until the plot is re-let, For the avoidance of doubt should the Bailee not be able to re-Iet the plot during the remaining Storage Period no refund shall be due to the Bailor.
21. In the event of the Monthly Rental being overdue the Bailee may retain possession (lien) of the Vehicle until the arrears are settled in full or otherwise discharged. The Bailee undertakes to notify possession by recorded delivery.
22. In the event of a negative response to possession, legal action may be taken to sell the Vehicle via The Torts Interference with Goods Act 1977. The outstanding arrears will be deducted from the proceeds of the sale, as will any reasonable costs incurred. The remaining balance will be retained to await collection. The Bailee will seek to obtain the best price available based on current market values, and notify the Bailor of the date and place of sale.
23. The Bailee excludes all liability caused by Vermin Infestation, a recognised vermin control regime is in place and is monitored regularly.
24. In the performance of this agreement the Bailee will at all times act with due diligence in providing a fit and proper place for the storage of the Vehicle.
25. Staff are not held liable for any damage to the Vehicle or its contents as a result of towing or the movement of the Vehicle unless due to the proven negligence of staff.
26. Should the Bailor damage a third party’s Vehicle or property then he/she is required to report the matter immediately to the Bailee.
27. Periodic checks may be made on the identity of all Vehicles stored on the site.
28. The Bailee reserves the right to refuse any Vehicle not deemed acceptable.
29. The Bailee reserves the right to ask the Bailor to remove their Vehicle from the site if they do not abide by these terms and conditions.
30. No unauthorised access is allowed to any person other than the Bailor of the Vehicle stored in the Bailor identification will be required.
31. The Bailee excludes all liability for loss or damage where the means employed are in excess of the duty of due diligence.
32. Where it appears that a Vehicle has been brought onto the storage site for the purpose of abandoning it, the Bailee may arrange disposal of the Vehicle via the provisions of Refuse Disposal (Amenity) Act 1978 as amended and any costs incurred will be recovered from the person who brought the Vehicle onto the storage site.
33. Should the Vehicle be damaged whilst on site the Bailor is requested immediately inform the Bailee, the police and the Vehicle owner’s insurers. In cases where the Bailor considers that they have a claim against the Bailee then he/she is required to provide written details to the Bailee within 72 hours of the Bailor becoming aware of the claim.
34. Any changes to the details provided by the Bailor in this agreement to be notified to the Bailee without undue delay.
Terms and conditions - Workshop, Unit and Services
Workshops and Units
WORKSHOP, UNIT RENTAL AND SERVICES - Salisbury Storage
General Terms & Conditions This document constitutes an Agreement between the hirer and Salisbury Storage, a trading name of Giant Storage Ltd .
1. Access hours, these hours and access will be determined at the time of rent of the unit(s).
2. Any occupier and hirer of any unit(s) shall be deemed to have accepted these terms and conditions with any reservation or amendment.
3. Payment, all payments for the minimum agreed period of one month, shall be payable in advance in full. The minimum agreed period is one month unless otherwise determined in writing prior to occupation. In the event that the hire is ongoing after the minimum rental period the hirer shall pay monthly (or to the end of the required period if less than a month) in advance, in full. Should there be any late payments an admin fee of up to £40 per invoice will apply.
4. Rental shall begin on the day it is agreed that the unit is available for occupation by the hirer, if for any reason the hirer fails to occupy the equipment the rental shall be due from the agreed date.
5. The hirer whether an individual, couple, partnership, sole trader, limited company, public limited company, government body, society, registered charity, religious sect or any other type of organisation, business or private shall take sole responsibility for insurance. They shall be responsible for insuring with first class insurers, the value of the contents, which they shall be solely responsible to determine.
6. Occupation, only you and the persons you have authorised in writing to us or accompanied by you shall be allowed access to the unit(s). The hirer is solely responsible for the actions of anyone who is brought with them to the site.
7. Lock, Security of Unit and Contents. The hirer shall be solely responsible for the security of the unit and its contents whilst occupied. Salisbury Storage shall not check if the unit is locked whilst occupied, nor shall it have any liability to do so at any time, nor shall it be responsible for any loss actual or subsequent, whether arising directly or indirectly from any such loss. Failure to secure the unit(s) will put your goods at risk.
8. Fire & First Aid. The Hirer shall be solely responsible for having an appropriate fire extinguisher and first aid kit within their unit.
9. This agreement is between the Hirer and Salisbury Storage, you may not transfer this agreement to any other persons or organisations, including any, but not limited to those described in Para 5.
10. If you are using the units for commercial purposes Salisbury Storage shall not under any circumstances, voluntary or involuntary, be responsible for loss of profits (whether direct or indirect), loss of business opportunity, loss of goodwill, loss of contract, nor for other economic loss (direct or indirect) arising from the use or occupation of the unit(s).This shall include any such breach of this agreement.
11. In some cases we may not be allowed to give you access to the site or the unit(s), or carry out our obligations due to something which is out of our reasonable control. This may include, but not be limited to, natural disaster, strike, lock outs, trade disputes, accidents, fire, electrical failure, subsidence, environmental health issues, acts of God, acts of terrorism, emergency situations or hazards, or entry to unit(s) or the site by authorised government official agencies or HM Customs or Inland Revenue or any other competent authorities. In the event this happens Salisbury Storage shall not be responsible for a period up to and including 21 days, if no resolution is found by 21 days you will be able to terminate any agreement and remove the goods. Any rental due shall cease after those 21 days under these exceptional circumstances. Please be assured that Salisbury Storage shall make every effort to minimise any effects arising from exceptional circumstances and that no exceptional circumstance are anticipated upon your occupation, unless Salisbury Storage has notified you in advance.
12. Notice to terminate and empty Unit(s). Notice of not less than 7 days in writing is required, in the event that the minimum agreed rental period has not been reached, it shall not be possible to give notice.
13. You will permit us and our agents and contractors to enter the unit(s) under the following circumstances, but not limited to them, however in most circumstances we will not need access to your unit(s) whilst you are the hirer. We may have access if we are required to do so by the Police, Fire service, Local Authority, Court order, HMCIR or in an emergency or to prevent injury to persons or property.
14. Prohibited items, you shall not store nor shall you allow any others to store any of the following inside any unit(s):- food or perishable goods unless securely packed so that they are protected from and do not attract vermin including chilled and frozen goods at time of occupation; birds, fish, animals or any other living or deceased creatures including human beings; firearms, explosives, weapons or ammunition; chemicals, radioactive materials, biological agents, toxic waste, asbestos or any materials which may have a potentially hazardous nature; items which emit smells, odours, fumes; illegal or banned substances, illegally obtained, stolen or illegally imported.
15. You may not whilst on the site do anything which inhibits or causes nuisance to the lessee, site owners, others working at the site whether directly or indirectly involved with unit storage or any other person on site for any reason. You may not use the site or unit(s) as a living address or postal address, nor may you use any offices or other site facilities. You may not alter or attach or deface any surface interior or exterior of any unit(s) including drilling, screwing, pasting, plastering, gluing, duck taping including all adhesive tape, painting, drawing, colouring or fixing. You may not cause any damage to any items of property on the site and you shall be liable and must at our option make reasonable repair to any damaged items or reimburse or make suitable compensation to repair such items to their original condition and replacement value. You shall not obstruct any emergency exit, stairwell, door, unit access, service area, car parking space or any part of the site which is in use for others, you will at all times exercise courtesy to others.
16. You must pay us upon commencement of this signed agreement any deposit due which will be returned to you without interest no more than 28 days after the agreement is terminated less any reasonable amount we may in our sole judgement deduct to cover: Any unpaid fees, any obligation you may have to us which has not been satisfied, if any sum payable under the agreement has not been paid when due, then in addition to any other rights we may have, we will be entitled to suspend your access rights to the unit(s) until any such outstanding amount has been satisfied. We may also exercise our right to remove your lock and install a new one which will be chargeable until such outstanding charges have been paid in full. We may also if any outstanding sum is payable after 42 days sell some or all of your goods for the best price reasonably available (and pass goods title to them) to discharge any outstanding sums due to us and cover the costs of sale. If the proceeds of sale are insufficient to discharge your outstanding sums due to us then you remain responsible for the balance and we may take legal action to recover any outstanding amounts. We will pay to you the balance, if any, still remaining; and treat goods not sold as abandoned and destroy or otherwise dispose of them.
17. Please note we do not insure your goods whilst on site.
18. Please also note any rubbish, debris, materials, packaging, discarded items left in any unit(s) after occupation may incur a charge for disposal in an environmental manner including the provision of labour and or use of or provision of a skip. These costs may be chargeable and will be deducted from any deposit due or in the event that the deposit does not cover the amount the balance shall be due. To avoid these charges please clear the unit(s) completely when vacating including all unwanted items or waste as described above.
Terms and conditions - Removals and Transport
Removals and Transport
Removals Terms and Conditions
1. These terms and conditions form the basis of the contract between us, Salisbury Storage, a trading name of Giant Storage Ltd, and you the customer. It defines and sets out the rights, obligations, and responsibilities of both you and us under this contract. It is a legally binding contract and so it is important that both parties know where they stand.
2. Where we use the word "you" or "your" it means the customer; "we", "us" or "our" means us as named above. Where we use the word "goods" this refers to the items that are to be subject to the removal or storage, pursuant to this contract.
3. It is important that you read and understand the terms and conditions that will apply to this contract before signing the acceptance form. If there is anything that you do not understand or do not wish to agree to, then please discuss it with us before signing and returning the acceptance. Only enter into this contract if you wish to be bound by these terms and conditions.
OWNERSHIP OF THE GOODS
4. You hereby agree and confirm that you are either:
(a) The owner of the goods; and/or
(b) Are duly authorised by the owner or owners of the goods to enter into this contract on these terms and conditions for and on behalf of the owner(s).
5. You shall be responsible for any losses, expenses, or other costs incurred by us which are caused by:
(a) An untrue statement made deliberately by you; and/or
(b) The statement at clause 4 not being true.
GOODS THAT WE WILL NOT ACCEPT FOR REMOVAL OR STORAGE
6. We will happily remove and store most items that you may wish to submit for removal or storage. However, we are, subject to clauses 7-9 below, unable in the normal course of business to accept any of the following types of items:
(a) Any living thing, including any animals, birds, fish and plants;
(b) Any goods that are likely to encourage vermin or other pests or to cause infestation;
(c) Any goods that require a special license;
(d) Any goods that require government permission to import or export;
(e) Any food and/or drink that is, or needs to be, refrigerated or frozen;
(f) Any drugs;
(g) Any stolen, prohibited or illegal goods;
(h) Any goods that are potentially dangerous, explosive or otherwise liable to cause damage. This includes, but is not limited to, firearms, ammunition, paints, aerosols, gas bottles and canisters;
(i) Any jewellery, including trinkets and watches, and precious stones or metals or items made from precious metals or including precious stones;
(j) Any money, securities, financial or legal documents, including but not limited to share certificates and leases;
(k) Any collections of stamps, coins or other similar collectable items.
7. If you intend to submit any such items for removal or storage you must declare this to us in advance of the removal or storage being undertaken. In such circumstances we shall not be obliged to remove or store the items in question unless we are willing to do so. If we do agree to remove or store items in question we shall be entitled to charge extra in respect of the same. If you are not happy with the extra charge levied then you shall be entitled to terminate this contract, before the removal or storage commences.
8. If we do agree to accept such items for removal or storage then we shall not be liable for any loss or damage that occurs due to the special nature or sensitivities of the goods involved. Other than this exclusion we remain liable for other losses as we would under the balance of this contract.
9. If such items are removed or stored by us without our knowledge and written agreement to do so then we shall not be liable for any loss or damage to those items whatsoever including but not limited to that occurring due to the special nature or sensitivities of the goods involved. Furthermore in such circumstances you shall be responsible for any losses, expenses, or other costs incurred by us which are caused by the special nature of the items in question, such as but not limited to clean up costs and damage to other goods.
WHAT WE WILL DO
10. We shall:
(a) Pack the goods, if requested and have agreed to do so;
(b) Remove them at the agreed time and date and deliver to the delivery address;
(c) Unpack them, if requested and have agreed to do so;
(d) Store them, if the contract provides for them to be stored.
We shall at all times care for the goods whilst they are in our custody and control showing all reasonable care in the circumstances. We furthermore will endeavour to act and undertake our obligations at all times in a professional manner.
11. We shall only remove or deliver items into a loft, or similar space if agreed in writing and it is safe, which shall include, but shall not be limited to being adequately lit and floored, and the access to it being safe.
12. We hold insurance, with a specialist insurer, to cover our potential liability to you for loss or damage to your goods or for losses arising from delay up to the level of liability under this contract. The insurance is subject to terms and policy excess. If you would like more detail as to the level of insurance we hold we would be delighted to refer you to our insurance brokers who will discuss the level of cover provided with you.
WHAT WILL NOT DO
13. Unless previously agreed in writing. Please note - No insurance cover is provided whatsoever in carrying out the terms 13(a) to 13(f):
(a) Dismantling or assembling flat pack furniture, or a property's fitments or fittings;
(b) Disconnecting or reconnecting any equipment or appliances;
(c) Securing or preparing for transit, as necessary, equipment or appliances, such as but not limited to securing washing machine drums;
(d) Taking up or laying fitted floor coverings of any kind;
(e) Move items from a loft, unless properly lit and floored and safe access is provided:
(f) Removing storage heaters unless they are already disconnected and adequately dismantled.
14. We recommend that a proper qualified person be separately employed by you to carry out these services.
OUR QUOTATION
15. The quotation provided is for a fixed price for the work presented. It is based on our contracting to remove and/or store the goods subject to these terms and conditions.
16. The quotation will remain open for a period of 1 month from the date of the quotation. After then it shall be treated as having been automatically withdrawn.
17. The contract will be formed when you sign, where indicated, and return the acceptance form to us. This will form a legally binding contract between you and us. That contract will be subject to these terms and conditions. You should only sign and return the acceptance form if you are happy with the quotation and these contract terms and conditions and wish to enter into a legally binding contract on these terms and conditions.
18. If you make any amendment to the quotation when returning it to us then this will not act as an acceptance of the quotation. However if we decide to go ahead with the removal or storage, subject to the amendment then it will still be subject to a contract on these terms and conditions. However where you seek to amend the quotation we shall also be able to reject the alterations and not undertake the work for you, or to re-quote for it subject to your proposed amendments.
19. For the avoidance of doubt the following matters or circumstances have not, unless otherwise agreed, been taken into account or included in the quotation:
(a) The removal not commencing, other than because of our breach, within 3 months of acceptance of the quotation;
(b) The work being undertaken on a Sunday or public holiday;
(c) Collection or delivery other than from/to the ground or first floor of a property;
(d) Removal or storage of extra goods that have not been shown or made known to us;
(e) Provision of extra services;
(f) Removal or storage of any goods mentioned at clause 6;
(g) Any costs, charges or fees that are incurred, including parking fees and permits, in undertaking any removal;
(h) The properties involved not having proper and/or adequate access. This includes, but is not limited to, not being able to park within 20 metres of the door to the property, the access being unsuitable for our vehicles or the property being inadequate for the free and easy movement of the goods into and within the property.
(i) Changes to our costs due to changes in currency values, taxation or freight charges which are beyond our reasonable control;
(j) Delays occurring for reasons that are outside our reasonable control, including waiting an un-reasonable time for keys to be released;
(k) The total value of the goods being in excess of £30,000.
20. If the removal or storage does include any of the matters set out at clause 19, and the quotation was not adjusted to take these into account, then you will pay to us the extra costs and expenses incurred because of the effect of those matters.
21. The quotation shall not under any circumstances include a charge for arranging or otherwise procuring insurance over the goods themselves during the removal or storage.
DECLARATION OF VALUE
22. The value of the goods, for the purposes of this contract shall be their current replacement cost, including due allowance in respect of age, wear and tear and depreciation. All liability and compensation for loss and/or damage shall be calculated on this basis and not on a "new for old" basis.
23. Under the terms and conditions of this contract we have assumed that the value of the goods submitted for removal or storage does not exceed £30,000. Accordingly unless a higher limit is declared our liability to you under this contract for loss and/or damage to the goods shall be limited up to a total of £30,000.
24. However, we do not know the value of the goods to be submitted for removal and/or storage. We are giving you the chance to discuss and agree different amounts from that set out at clause 24. If the goods are worth more than a total of £30,000 we ask that you tell us and declare the actual value to us as soon as possible. You will note that the acceptance form provides for such a declaration. For goods coming into storage then the value needs to be declared on the acceptance form, if no value is declared our potential liability for loss and/or damage under this contract will be limited to £5,000.
25. Subject to an increase in the quotation and/or price being agreed, if applicable, and to our written consent to the increased value applying we will uplift our total potential liability for loss and/or damage to the goods under this contract from £30,000 to the value you have declared.
YOUR RESPONSIBILITY
26. Whilst we have many responsibilities under this contract there are some matters that you must be responsible for. These are:
(a) Declaring to us, in accordance with clause 25, the value of your goods if you wish for our total potential liability for loss and/or damage to the goods to be more than £30,000;
(b) Being present, either yourself or through a representative, throughout collection and delivery of the goods;
(c) Checking that all the goods are both collected and delivered;
(d) Checking that nothing is collected and/or delivered in error;
(e) Obtaining all necessary permits, licenses, customs documents etc. that are necessary for the removal to take place;
(f) Preparing the property and goods for the removal, including but not limited to disconnecting all relevant appliances and electronic equipment and emptying and de-frosting any fridges and freezers;
(g) Arranging proper security and protection for any goods that will be left in premises which will be unattended or to which third parties may have access either prior to collection or following delivery.
27. You must, before the commencement of the removal, provide us with a contact address and contact details which we can use if we need to contact you during the removal and/or storage of the goods. If these details change you must inform us. If we contact you in writing using the details you have provided we will be entitled to assume that you have duly received any communication from us.
28. If you wish for your goods to be insured whilst being removed or stored you must arrange this independently. We cannot arrange such insurance due to FSA Regulation. However, we do maintain insurance of our own to cover our potential liability to you for loss and/or damage to your goods or for losses arising from delay up to the level of liability under this contract.
29. You shall be responsible for any losses, expenses or other costs incurred by us arising from your failure to attend to any of the matters set out at clauses 27-29 unless that loss was in fact caused by our negligence.
POSTPONEMENT AND CANCELLATION
30. By agreeing to undertake the removal or storage we incur costs in preparing for it and also lose the opportunity to undertake further work that would use the same resources. Because of this we may suffer loss if you cancel this contract or postpone its performance. The amount we will potentially lose will depend on when the cancellation and/or postponement occurs.
31. If you cancel or postpone more than 7 days before the removal date then there shall be no charge payable by you.
32. If you cancel or postpone less than 7 days but more than 2 days before the removal date then you shall pay to us a charge equivalent of 50% of the agreed removal charge.
33. If you cancel or postpone 2 days or less before the removal date then you shall pay to us a charge equivalent of 80% of the agreed removal charge¬.
PAYMENT OF OUR CHARGES
34. Clauses 36-39 set out the basis on which our charges must be paid, unless we agree otherwise.
35. You will pay for all removal services, at the agreed rate, prior to the commencement of the removal. This term is important to the contract and unless we are paid with cleared funds prior to the commencement of the removal we shall be able to treat the removal as cancelled on the date of removal.
36. You will pay any other charges or monies that become due or payable under this contract within 30 days of us sending you an invoice or request for the same.
37. You will pay all storage charges one month in advance.
38. Interest shall accrue and you shall pay it on all overdue or outstanding monies at a rate of 5% above the base rate of Royal Bank of Scotland plc.
UNDERTAKEN THE REMOVAL
39. We will undertake the removal and storage with professional care and skill and taking reasonable account of all the circumstances. However, we specifically reserve the right to undertake the removal or storage in a manner that we think is appropriate including:
(a) Sub-contracting all or part of the job to another removal or storage company;
(b) Choosing the route we think is most effective; and
(c) Using such vehicles, containers and methods of transport and/or storage as we believe are appropriate.
40. This does not however affect our responsibilities under this contract to take care of your goods and to provide the services within the appropriate timescales.
OUR LIABILITY FOR LOSS OR DAMAGE
41. We shall, subject to the exclusions set out below, be responsible for any damage done to the goods whilst they are in our custody and control under the terms and conditions of this contract.
42. We shall, subject to the exclusions set out below, be responsible for the loss of any goods whilst they are in our custody and control under the terms and conditions of this contract.
43. Goods will be deemed to remain in our possession when the carrying vehicle is being carried on a ferry whether the vehicle's crew are actually in the vehicle or not. In such circumstances our liability will be ascertained as if it were a domestic removal
44. If goods are lost or are damaged beyond repair then our liability will be, at most, the value of the goods lost or damaged beyond repair, as defined by clause 23.
45. If goods are damaged but can be repaired then our liability will be, at most, the repair cost plus the amount that the goods have reduced in value, if at all, because of the repair.
46. In respect of any particular item our liability will not, under any circumstances, exceed the value of the item in question, as defined by clause 23.
WHAT WE WILL NOT BE LIABLE FOR. THESE TERMS EXCLUDE AND LIMIT OUR RESPONSIBILITIES AND LIABILTY TO YOU
47. We shall not be responsible for any claim for loss or damage to the goods or for delay where the total claim amounts to less than a total of £50.
48. Where any item forms part of a pair or set we shall not be liable for more than the value of that particular item, without reference to any special value which such item may have as part of a pair or set.
49. We shall not under any circumstances be responsible or liable for any consequential or indirect losses, including but not limited to loss of profits or lost opportunity.
50. Other than where losses occur because of negligence on our part we will not be liable for losses arising from:
(a) War, invasion, acts of foreign enemies, hostilities (whether declared or not), civil war, terrorism, rebellion and/or coup, act of God, industrial action or other events outside our reasonable control;
(b) Normal wear and tear, ageing, natural or gradual deterioration, leakage or evaporation;
(c) Incidence of moths, vermin or similar infestation;
(d) Cleaning, repairing or restoring, unless we agreed to do the work;
(e) Electrical or mechanical derangement to any appliance or equipment unless there is evidence of external impact damage;
(f) Any inherent defect in the goods;
(g) Changes of atmospheric or climatic conditions;
(h) Damage to motor bikes or other motor vehicles unless we have issued a pre-collection condition report;
(i) Damage to any motor bike or other motor vehicle moving under its own power other than during the normal course of loading and unloading.
51. Other than where losses occur because of negligence on our part we will not be liable for:
(a) Loss or damage to the goods that occurs before we have taken possession, custody and control of the goods;
(b) Loss or damage to the goods that occurs after we have delivered or handed over the goods to you or to a party nominated by you;
(c) Loss of goods that have not been packed by us. This includes goods packed in wardrobes, drawers, cases, boxes or other type of container;
(d) Damage to goods that arises from the normal handling of those goods where those goods have not been both packed and unpacked by us. This includes goods packed in wardrobes, drawers, cases, boxes or other type of container regardless of the apparent quality of the packing.
(e) We will not accept liability for goods confiscated, seized or removed by Customs Authorities, or similar bodies and Government Agencies other than in circumstances where such confiscation, seizure or removal occurs due to our negligence.
52. We shall not be responsible or liable if you submit for removal or storage any of the goods listed at clause 6, without our agreement, in accordance with clause 7. Such goods shall be removed or stored entirely at your risk.
53. If we do agree, in accordance with clause 7, to remove or store any of the goods set out at clause 6 then our liability for loss and damage to them shall be limited as set out in clause 8.
54. No employee of ours shall be separately liable to you for any loss, damage or delay or other breach of this contract.
DELAYS IN TRANSIT
55. If the collection or delivery of the goods is delayed we will, if the delay arises from our negligence, pay your reasonable expenses that arise as a result of the delay, such as but not limited to reasonable hotel costs.
56. Under no circumstances shall our liability for delay exceed a total of £1000.
57. Other than as set out in clauses 55 and 56 we shall not be responsible and shall not have to indemnify or compensate you in respect of any costs or losses arising from delay.
58. If we are unable to deliver the goods we may take them into store. Other than where the delay results from our negligence the original removal and/or storage contract will then be fulfilled and any additional service(s), including storage and delivery, will be provided in accordance with these terms and conditions and at your expense.
DAMAGE TO ITEMS OR PROPERTY OTHER THAN THE GOODS BEING REMOVED OR STORED
59. We will not be liable for any damage whether to premises, property or the goods as a result of moving goods under your express instruction, and against our advice where moving the goods in the manner instructed will inevitably cause damage.
60. In any event we shall only be liable for damage to premises or property, other than the goods being submitted for removal or storage, where such damage arises due to negligence on our part.
61. Where damage to premises or property, other than the goods being submitted for removal or storage, does occur we must ask that you inform us immediately and note the damage on the worksheet or delivery receipt. In the absence of such notification we will not be able to accept any liability for the damage.
NOTIFICATION OF CLAIMS & TIME LIMITS FOR CLAIMS
62. In cases where we deliver goods you must notify us of any visible loss, damage or failure to produce any goods at the time of delivery. This should be noted on the worksheet or delivery receipt.
63. If we do not deliver then you must notify us of any visible loss, damage or failure to produce any goods at the time when you, or your representative, take possession of the goods. This should be noted on the worksheet or delivery receipt.
64. IMPORTANT: TIME LIMIT FOR NOTIFICATION OF CLAIMS
All claims for loss of or damage to goods must be notified to us in writing whether the goods were unpacked or not, within 7 days of delivery of the goods. In a case of loss or non-delivery of all of the goods the claim must be notified within 7 days of the anticipated delivery date, or when you were informed of the loss, whichever is the earlier, In all cases these time limits will apply unless a time extension is requested by you, within the 7 day period, and such extension is agreed by us in writing. We will not unreasonably refuse to grant such an extension of time.
OUR RIGHT TO WITHHOLD OR DISPOSE OF THE GOODS (LIEN)
65. We may keep hold of all or some of your goods until you have paid all the charges you owe us, even if the unpaid charges do not relate to those goods.
66. Furthermore we may sell all or some of your goods to recover any unpaid charges. We can only do this after giving you 30 days written notice that we intend to do so. If we do sell any of your goods, and the proceeds from the sale are greater than the amount you owe us, we will pay you any excess amount after deducting the cost of selling the goods.
ADVICE, INFORMATION AND THE BASIS OF AGREEMENT
67. In this document we set out the terms and conditions of the contract between us. Please do not rely on promises or claims, written or verbally made, that contradict the terms and conditions of this document. In the event of any apparent contradiction between these terms and conditions and a promise or claim made please refer to us for clarification.
LAW AND JURISDICTION
68. This contract shall be subject to exclusive English law and jurisdiction.
EXTRA CONDITIONS THAT APPLY TO THE STORAGE OF GOODS
69. If you have failed to provide an address in accordance with clause 28 or if you fail to respond to our correspondence then we shall be entitled to publish notices in an area from which the goods were removed. The publication of such notice shall be accepted as valid communication with you.
70. It is important that we both know what you have in store. Where we prepare an inventory of the goods taken into store and this is forwarded to you this must be checked. You must inform us, as soon as possible, of any inaccuracies. It shall be assumed that if you do not bring any inaccuracies to our attention within 7 days that you are in agreement with the contents of the inventory. The 7 day period can be extended if you request a time extension, within the 7 day period, and the same is confirmed in writing by us. We will not unreasonably refuse to grant such an extension of time. If no inventory is requested or provided we will not take any responsibility whatsoever for any lost items.
71. We reserve the right to review our storage charges periodically. We will inform you of any change in the applicable rates by giving you notice in writing not less than 2 months before the change in rates. The new rates will apply from the end of that 2 month period.
72. We reserve the right to terminate the storage contract by giving you not less than 3 months notice in writing. If the goods have not been collected by you, or on your behalf, or delivered to you or to your order, by the time the storage contract terminates then the goods will thereafter only be held entirely at your risk and we will have no liability in respect of the same.
73. If you wish to terminate the storage contract you may do so by giving us not less than 7 days notice in writing. Storage charges will then be payable up to the end of the notice period or the date on which the goods are removed, whichever is the later. All charges must be paid up to date before the goods can be released. Once the charges are paid we will endeavour to release the goods at a time that is convenient to you.
74. If you decide to collect the goods rather than having them delivered then we reserve the right to charge a reasonable hand out charge for handing them over. You are reminded that our responsibility for the goods ends in accordance with clause 51. We must stress the importance of goods being property checked by you on delivery or handing over to you or your representative.
EXTRA CONDITIONS THAT APPLY TO INTERNATIONAL SHIPPING AND AIRFREIGHT
75. The following terms apply only where the goods are destined for or are received from a place outside the United Kingdom:
(a) We will accept liability only for loss or damage to goods when it occurs whilst they are in our actual possession. If the loss or damage occurs whilst the goods are in possession of another party, such as a shipping line, we will not be liable and you will have to pursue any claim against that party;
(b)Where we engage an international transport operator, shipping company or airline, to convey your goods to or from a place, port or airport, we do so on your behalf and the contract with that carrier shall be subject to any terms and conditions set out by that carrier;
(c)The carrier referred to at clause 75(a) and (b) may restrict his liability by reference to contractual terms and conditions and international conventions. These may severely restrict the potential liability that the carrier has to you.
(d) Furthermore you may become liable for General Average contribution (that is the costs incurred to preserve the carrying vessel and cargo in certain circumstances), salvage costs and costs of forward transmission:
(e) You are therefore strongly recommended to arrange adequate marine/transit insurance cover over the goods. This is your sole responsibility and we will not in any way accept liability if you fail to arrange adequate or appropriate insurance cover over the goods;
(f) We will not accept liability for goods confiscated, seized or removed by Customs Authorities, or similar bodies and Government Agencies other than in circumstances where such confiscation, seizure or removal occurs due to our negligence.
GENERAL
76. The provisions contained in this contract are considered fair and reasonable by the parties but if any provision shall be found to be unenforceable but would be valid if any part of it were deleted or modified. The provision shall apply with such modifications as may be necessary to make it valid and effective.
Salisbury Storage
Unit 5 Woodford Centre, Old Sarum, Salisbury, Wiltshire, SP4 6BU England
Copyright © 2023
Salisbury Storage is a trading name of Giant Storage Ltd. Company number 11718601. VAT number 355341702. Registered in England and Wales at Unit 5 The Woodford Centre Lysander Way, Old Sarum, Salisbury, SP4 6BU.
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